Odoo ERP for E-commerce Businesses
Connect your online store with inventory, sales, purchasing, accounting, and customer management.
Online store, stock, payments and books running from the same data
eCommerce
Sales & Order Management
Inventory
Purchase
CRM & Customer Management
Accounting
Email MarketingProduct & Pricing ManagementWhat E-commerce businesses need from an ERP
Odoo supports integrated eCommerce, sales, inventory and other business applications, allowing e-commerce operations to be connected with back-office processes.
Common challenges we solve
Overselling on the storefront
When the website reads stock from a separate spreadsheet, customers can buy items that are already gone. Cancellations after payment hurt reviews and repeat orders.
Manual order re-entry
Staff copy web orders into a separate system for packing and invoicing. Every copy step adds delay and typing errors.
Cash-on-delivery reconciliation
Courier COD collections arrive in lumps, often days later and net of charges. Matching them to individual orders by hand is slow and leaves gaps.
Scattered customer data
Order history, support messages and marketing lists sit in different tools. The team cannot see who the repeat buyers are.
Hard-to-manage product catalog
Sizes, colours, bundles and channel-specific prices multiply SKUs quickly. Keeping descriptions, images and prices consistent becomes a daily chore.
Unclear margins per order
Discounts, delivery charges, gateway fees and returns are rarely tied back to the order. Profit per product or campaign is guessed rather than measured.
Odoo apps we implement for E-commerce
Each app is configured around your processes and connected to the rest of the system, so data entered once is available everywhere.
eCommerce
Odoo eCommerce runs the storefront on the same database as stock and accounting. Products, prices and availability shown online come straight from the back office.
- Product pages with variants and stock display
- Cart, checkout and online payment providers
- Abandoned cart recovery emails
Sales & Order Management
Every web order becomes a sales order that drives delivery and invoicing. Phone, social and B2B orders are entered in the same place, so all channels follow one process.
- Single order list for web and manual orders
- Order status from confirmation to delivery
- Coupons, promotions and loyalty programs
Inventory
Inventory reserves stock when an order is confirmed and generates pick and pack operations. Returns are received back into stock with a clear record of the reason.
- Real-time stock by warehouse
- Pick, pack and ship operations
- Return receipts linked to the original order
Purchase
Purchase helps the team restock fast-moving items before they sell out. Reordering rules can propose purchase orders from minimum stock levels.
- Reordering rules and draft RFQs
- Vendor pricelists and lead times
- Receipts matched to purchase orders
CRM & Customer Management
Each customer has one contact record with their orders, invoices and conversations. B2B and wholesale enquiries can be tracked as opportunities in the CRM pipeline.
- Unified customer profile and order history
- Pipeline for bulk and corporate enquiries
- Customer tags and segments
Accounting
Invoices and payments from online orders post to the ledger automatically. Gateway and courier settlements can be reconciled against open orders from the bank statement.
- Automatic invoices from confirmed orders
- Bank and settlement reconciliation
- VAT-ready invoices and reports
Email Marketing
Email Marketing uses the customer and order data already in Odoo to send newsletters and campaign emails. Lists can be built from purchase history rather than exported files.
- Mailing lists from customer segments
- Campaign templates and scheduling
- Open and click reporting
Product & Pricing Management
Products are maintained once with attributes, variants, barcodes and images. Pricelists handle retail, wholesale and campaign prices without duplicating products.
- Attributes and product variants
- Pricelists for customer groups and periods
- Barcode and internal reference per SKU
From checkout to doorstep to ledger
How a typical e-commerce process runs inside Odoo once everything is connected.
Order placed
The customer checks out on the Odoo eCommerce store and a sales order is created with payment status.
Stock reserved
Inventory reserves the items and creates a pick operation for the warehouse.
Pick and pack
Warehouse staff pick, pack and hand the parcel to the courier with the delivery order printed from Inventory.
Invoice and payment
Accounting issues the invoice and records prepaid or cash-on-delivery payment against it.
Settlement reconciled
Gateway and courier settlements are matched to orders in Accounting bank reconciliation.
Restock and re-engage
Purchase reorders low-stock items while Email Marketing reaches buyers based on their order history.
Typical projects
Store launch on Odoo eCommerce
Zencore sets up the Odoo website shop, catalog, payment providers and delivery methods, connected to inventory and accounting from day one.
Local payment and courier integration
Zencore can integrate local payment gateways and courier services through their APIs, so payment status and tracking details update on the order.
Catalog migration from an existing platform
Products, variants, customers and open orders are cleaned and imported from the previous store or spreadsheets before go-live.
COD reconciliation process
Zencore designs the process and reconciliation models for matching courier COD remittances to individual orders in Accounting.
What changes with Odoo
Centralized order management
Web, phone and B2B orders are handled in one sales order list with one fulfilment process.
Real-time inventory visibility
The storefront and the warehouse read the same stock figures, which reduces overselling.
Connected sales and accounting
Invoices, payments and settlements post to the ledger from the order itself, without re-entry.
Better customer information
Purchase history and communication sit on one customer record that marketing and support can use.
Simplified fulfillment workflows
Pick, pack, ship and returns follow defined steps that new warehouse staff can learn quickly.
Clearer margin per order
Product cost, discounts and delivery charges are recorded against the order, so profitability can be reported by product or channel.
Our implementation approach
A structured path from your first conversation with us to a system your teams use every day.
Discover
Understand your current processes, pain points and requirements.
Design
Map your processes to the right Odoo apps and workflows.
Implement
Configure and customize Odoo around the way you work.
Migrate & Integrate
Move your data and connect Odoo with your existing systems.
Train
Prepare each team to use the system with confidence.
Support
Stay with you after go-live and keep improving the system.
Related client work
Questions about Odoo for E-commerce
Ready to run your e-commerce business on Odoo?
Book a free session with our ERP experts. We'll look at how your e-commerce operations run today and map out how Odoo can support them.
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