AI-Native Helpdesk
Odoo Helpdesk allows teams to manage and resolve support tickets more efficiently using intelligent automation.
Connect channels like WhatsApp, Live Chat, and Email in one place to improve team coordination and deliver
better customer support.
Track, prioritize, and solve customer tickets.
Use the flexible Kanban view to organize tickets in a way that fits your workflow. Quickly see your
team’s workloadand track each ticket’s progress based on your customized SLA rules.
Built to Improve Productivity
- Set up SLA policies and allow the system to trigger actions automatically.
- Automate emails and tasks during different stages of the ticket resolution process.
- Create flexible email templates to quickly handle frequently asked questions.
- Escalate important tickets to managers with a single click.
- Bring specialists into live conversations when expert input is needed.
- Use saved replies in live chat to respond to customers quickly.
Provide Smarter Self-Service
Built-in Customer Knowledge Base
Create a self-service hub by linking FAQs, training videos, and presentations directly to tickets.
Build a thriving community around your product through forums and shared resources.
Provide Smarter Self-Service
Built-in Customer Knowledge Base
Create a self-service hub by linking FAQs, training videos, and presentations directly to tickets.
Build a thriving community around your product through forums and shared resources.
Allow Customers to
Close Their Tickets
Grant Autonomy. Improve Productivity.
Minimize errors, prevent misunderstandings, and give your Helpdesk team more time to focus on issues that truly require their attention.
Allow Customers to
Close Their Tickets
Grant Autonomy. Improve Productivity.
Minimize errors, prevent misunderstandings, and give your Helpdesk team more time to focus on issues that truly require their attention.
Join 15 million happy users
who grow their business with us
Join 15 million happy users
who grow their business with us